FAQ

How much does it cost to use a locker?

• The first hour costs 2€ for a large locker and 1€ for a small one. The cost increases gradually based on our pricing policy until you collect your luggage. In any case, the maximum daily charge is 8€ and 4€ respectively.

How do I pay?

• You can pay by credit card or cash. We accept all major credit cards. For security reasons, the central unit does not accept cash (coins or bills). You can pay with the tokens dispensed by the change machine available on site.

What are the hours of operation?

• The store is open from 8.00 am to 00.15 am. (00.30 am) Flexible upon request

What will happen if I do not collect my luggage during opening hours?

• For security reasons, the store remains closed from 00.30 to 8.00 am. In case you did not collect your luggage, you may do so in the morning by paying the daily rate. In case of an emergency, please contact us.

Once I leave my luggage in the locker, can I reopen it?

• In case you wish to open the locker during the rental period, you may do so without losing your reservation. You will pay for the hours already used and when you close the locker door, the rental period will resume from the point you left it before opening the locker.

When do I pay?

• When you reserve a locker, you are charged for the first hour. When you return to collect your luggage, you will be charged for the hours you used our service. You can collect your luggage as soon you as you have completed the payment.

How can I be sure that nobody will open my locker?

• When you reserve a locker, we provide you with a receipt that has a unique code printed on it. You will use the code to open the locker and collect your luggage. Only you know the code, so we kindly ask you to have it available when you return to collect your luggage.

What happens if my locker won’t open?

• Our team is available to assist you in real time to ensure that you are able to collect your luggage.

What security measures are available?

• The store is equipped with CCTV cameras that operate 24/7. Each locker has an independent alarm system connected to the central control center.